Frequently Asked Questions

Please read our FAQ before sending us a message.

What are the delivery charges?
We offer FREE UK delivery for orders over £99 - excluded areas include the Highlands and Islands of Scotland, Northern Ireland, Isles of Scilly, Isle of Man and the Channel Islands. For deliveries to these destinations, and to other European destinations including the Republic of Ireland, please contact us for a quotation. 
Which payment methods are accepted in the Online Shop?
Paypal and secure online pagments via Pay360
How long will my delivery take?
Orders for goods which are shown on the web site with 'next day' delivery and that are received before 4.00pm Monday to Friday will be dispatched the same day, subject to the goods being in stock. Delivery will take place the next working day between 9.00 am - 5.30pm. 

Royal Mail Second Class Post may be used for some deliveries of smaller or lower value items,  where Royal Mail is used we can not guarantee next day receipt.

Extra charges will apply for premium deliveries (next day before noon and next day before 9.00am).

How secure is shopping in the Online Shop? Is my data protected?
All customer details held on our database are for the use of the company only. We do not sell or share our customer information with any other business. Secure Payment: We understand the importance of our customers peace of mind when placing orders online. therefore anytime that you are required to enter payment information you will be directed to our secure server using the latest 128 bit encryption technology powered by the Pay360 Gateway to keep your information safe.
Do you accept returns?
We offer a 30 day, money back returns policy to guarantee your complete satisfaction.
Do Protimeter offer a warranty?

All Protimeter products are covered by the manufacturers Warranty as stated with each item. Typically a 2 Year Warranty. Full details are included with the purchased goods, or available upon request. 

Can I order from outside the UK?

Online purchases are only available to persons in the UK. Overseas orders may be arranged at the discretion of the company. For overseas enquiries, please contact the company directly.

Contact Us

It is important to us to protect your privacy and confidentiality, please browse our Privacy Policy to find out more.

If you require an immediate response please call us on 0800 292 2188.